ABOUT 365 RSA

Powering Australia's Roadside Assistance

We're the technology and operations platform behind the brands you trust. Based in Sydney, serving partners and their customers nationally.

Sydney HQ
National Coverage
3,500+ Specialist Providers
Who We Are

The People Behind Your Brand

365 RSA is a white-label technology and roadside assistance partner for automotive brands, insurers, fleet operators, leasing companies, and mobility businesses across Australia.

We work behind the scenes, powering your RSA programs with our technology, network, and operations all under your brand. We never compete with our partners. Your customers see your brand, experience your service standards, and remain your customers.

Our role is simple: make your roadside assistance program better, faster, and more reliable without you having to build the infrastructure yourself.

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Meet Our Team

Our team brings together decades of experience across automotive, insurance, fleet, and technology industries.

Peter Richardson
founder & Chief executive officer

Peter is the founder and CEO of the business, bringing extensive experience across insurance and assistance markets both in Australia and internationally. He has built his career around creating practical, customer-focused solutions and understands what it takes to deliver support when it matters most. Peter has helped shape a company that takes roadside assistance seriously while bringing a more modern, responsive approach to the industry. He is passionate about building strong partnerships, delivering real value for clients, and challenging traditional ways of thinking to find better outcomes.

Ian Slater
Group general manager

Ian brings extensive experience across insurance, automotive manufacturers, fleet management, financiers and assistance, both locally and internationally. He is known for his ability to connect the dots, solve complex problems and find a path forward that works for everyone involved. With a commercial mindset and a strong focus on relationships, Ian helps turn challenges into practical opportunities for clients and partners alike. He is a firm believer that the best outcomes come from smart thinking, collaboration and a willingness to look beyond the obvious.

Michael Payne
Chief operating officer

Michael brings broad experience across insurance, automotive manufacturers, fleet management, financiers and assistance, with a strong focus on operational excellence and delivering outcomes that last. He has a sharp eye for detail and enjoys getting into the nuts and bolts of a challenge to make sure the right solution is built from the ground up. Known for combining structure with fresh thinking, Michael plays a key role in keeping the business moving forward in a practical and progressive way. He is always looking for smarter ways to improve service, performance and delivery.

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Channen Ramsey
Account Manager

Channen joined the business new to the industry and quickly built a strong reputation as a trusted and knowledgeable account manager. She thrives on keeping things moving, building momentum and making sure clients feel supported every step of the way. With a natural ability to build relationships and find win-win outcomes, Channen brings great energy and a practical approach to her role. She is a great example of the business’s modern mindset: curious, committed, and always focused on finding the best way forward for clients and partners.

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Maja Carroll
Account manager

Maja brings a breadth of experience that complements her role and adds real value to the way she supports clients and colleagues. She is highly organised, detail-focused and known for delivering with consistency and care. Maja combines a calm, professional approach with a strong sense of accountability, helping ensure that the moving parts stay aligned and nothing gets missed. She plays an important role in creating confidence for clients through clear communication, reliable delivery and a focus on getting things right the first time.

Graeme Yeatman
group network officer

Graeme brings extensive experience across supply chain and assistance, both locally and internationally, along with a deep understanding of how strong networks are built and maintained. He has a wealth of knowledge when it comes to finding the best solution for each situation, balancing service, performance and practical outcomes. Graeme is known for his thoughtful approach and his ability to navigate complexity without losing sight of what matters most. He plays a key role in making sure the network behind the service is as reliable, responsive and effective as the support it delivers.

OUR MODEL

One Unified Platform, End-to-End

We connect your brand with a national network of specialist providers, a dedicated call centre, and intelligent operations

3,500+ Specialists

Our national network is built on specialist providers matched to the diagnosed issue so the right help arrives first time.

4x4 extraction specialists
EV-trained technicians
Remote area coverage
Heavy vehicle capability
Dedicated Call Centre

Your customers speak to trained specialists who understand your brand, your products, and your service standards.

24/7 availability
Brand-trained agents
Real-time dispatch
Proactive updates
Smart Operations

Our platform intelligently matches the diagnosed issue to the right specialist, reducing repeat callouts.

Intelligent dispatch
Provider tracking
Data-driven insights
Comprehensive reporting
OUR PHILSOPHY

In Communities for Communities

Our provider network is built on local businesses across all parts of Australia, from capital cities to regional centres to remote communities.

When a customer needs help in Broken Hill, Broome, or Burnie, they're assisted by a local provider who knows the area, understands the conditions, and is part of that community. That's not just good business, it's the right way to operate.

We invest in these local businesses through training, technology, and consistent work. They invest back through quality service, local knowledge, and genuine care for the customers they help.

This philosophy extends beyond our provider network. We believe in building long-term partnerships with our clients, supporting their growth, and creating value that lasts.

Car driving on a rural road surrounded by trees, fields, and hills at sunset.

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