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Choosing an EV is a lifestyle decision. The protection you offer your customers should reflect that, not just add another generic roadside product that was never designed with electric vehicles in mind.
EVs don't fail the same way a combustion engine does. Battery diagnostics, high-voltage system awareness, safe towing protocols, and knowing exactly where to direct a driver for the right resolution, these are not problems a generalist provider is equipped to handle.
When things go wrong for your EV customers, the stakes are higher and the expertise required is more specific. That's why 365 has built its EV capability around understanding those differences, and connecting drivers to the right specialists, not just the nearest available provider.
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Our platform monitors customer sentiment throughout every service interaction from the moment a distressed driver calls in, through to the relief of being back on the road. Every emotional signal is captured, scored, and surfaced to our team in real time.
AI-powered analysis of vocal cues detects stress, frustration, and relief throughout the call.
A rolling sentiment score updates every 30 seconds, giving agents instant feedback to adjust their approach.
Sentiment peaks at case closure are logged as proof of a positive resolution experience for every customer.
Talk to 365 about integrating a purpose-built EV roadside program into your offering. Not just protection, an experience that fits the way your customers live.