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Roadside assistance built around your dealership network. Protect your relationships, support your used vehicle customers, and bring vehicles home to your sites, not a competitor's.
When one of your customers calls for roadside assistance, the experience that follows either reinforces their loyalty to your dealership, or quietly hands it to someone else. If the vehicle gets towed to a competitor's workshop, the service opportunity disappears with it. If the data from that event is shared beyond your walls, so is your customer relationship.
Dealerships face a unique challenge: the value chain only works if the customer comes back to you. 365 exists to make sure they do.
Our platform monitors customer sentiment throughout every service interaction from the moment a distressed driver calls in, through to the relief of being back on the road. Every emotional signal is captured, scored, and surfaced to our team in real time.
AI-powered analysis of vocal cues detects stress, frustration, and relief throughout the call.
A rolling sentiment score updates every 30 seconds, giving agents instant feedback to adjust their approach.
Sentiment peaks at case closure are logged as proof of a positive resolution experience for every customer.
See how 365 can support with a roadside program built around your business.