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Out platform capabilities give our partners operational control, member visibility, and the performance intelligence needed to run a best-in-class roadside assistance program.
Our operations platform sits at the core of every job. From the moment a case is lodged, intelligent routing ensures the right provider is assigned, and automated workflows enforce SLA thresholds without manual intervention.
Rules-based dispatch logic helps locate the nearest qualified provider in real time, factoring in capability, proximity, and availability.
When a breakdown occurs, the customer's GPS coordinates are automatically obtained and passed to the agent, giving them the exact incident location.
Every touchpoint, from lodgement and dispatch through to resolution and closure, is tracked, timestamped, and auditable.
Customer interactions are automatically analysed for sentiment, engagement, and key service events, giving our team a complete picture of service quality.
Provider SLAs are obtained automatically through the system, keeping operations on track without manual follow-up from the team.
Case data, reporting, and membership information can be shared with partner systems via standard or custom configurations.
A purpose-built partner portal that gives your team full visibility and control over your membership base. Manage activations, renewals, and data exports without raising a support ticket.
View, search, and manage your entire customer membership base from a single, structured interface.
Trigger activations, process renewals, and manage lapsed memberships directly from the portal.
Export membership data in structured formats on demand, ready for your internal reporting.
Comprehensive reporting that consolidates performance data across all products and services. Designed for partner stakeholders who need clear, structured intelligence.
Consolidated performance metrics across all active products and services in a single, structured report.
Month-on-month and year-on-year trend lines across volume, SLA performance, provider utilisation, and customer satisfaction.
Detailed SLA attainment breakdowns by product, region, and provider with variance commentary where thresholds are missed.
State and regional performance splits to identify coverage gaps, high-demand corridors, and optimisation opportunities.
Concise executive-level summaries designed for board and leadership reporting, with key highlights and recommended actions.
Reports are compiled and delivered on a fixed scheduled basis, with ad-hoc reporting available on request.
Find out how 365 RSA leverages purpose-built technology to transform the roadside assistance experience for your customers and your team.