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Rideshare and taxi operations involve more moving parts than most. Vehicles, Owners, Drivers, and platforms are all affected by what happens when something goes wrong. 365 RSA builds solutions that work for everyone involved.
Our platform monitors customer sentiment throughout every service interaction from the moment a distressed driver calls in, through to the relief of being back on the road. Every emotional signal is captured, scored, and surfaced to our team in real time.
AI-powered analysis of vocal cues detects stress, frustration, and relief throughout the call.
A rolling sentiment score updates every 30 seconds, giving agents instant feedback to adjust their approach.
Sentiment peaks at case closure are logged as proof of a positive resolution experience for every customer.
365 RSA can design a solution that fits. Reach out, and we will walk you through the options.