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Client Y's vehicles are built for remote terrain. Their roadside assistance wasn't. There was a clear gap between the capability of the product and the support available to customers who used it as intended. 365 RSA resolved that within three weeks.
Client Y is a 4x4 brand. Their customers buy their vehicles precisely because they want to go off the beaten track, into remote terrain, far from the nearest sealed road. But their existing roadside assistance offering was built for standard two-wheel-drive recovery, leaving a significant gap between the promise of the brand and the reality of what happened when a customer needed help in the field. To protect their brand reputation and genuinely serve their customers, Client Y needed a recovery network that could match the capability of the vehicles they sold.
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We identified and onboarded specialist recovery providers with proven capability in 4x4 extractions, including remote and off-road scenarios that fall well outside the scope of standard two-wheel-drive solutions.
Every new provider added to the network was assessed specifically against the demands of 4x4 recovery, ensuring Client Y's customers received the same standard of service in rugged terrain as they would on a suburban street.
From brief to operational solution, 365 RSA had the expanded network in place within three weeks, giving Client Y the confidence to launch their 4x4 insurance product without delay.
The specialist provider network was built directly into the existing 365 RSA platform, meaning no new systems, no new processes, and no disruption to Client Y's current operations.
The expanded 365 RSA network means Client Y's customers are covered wherever their adventures take them, from city streets to remote tracks, with a specialist recovery provider who knows exactly how to get them home.
We needed a solution that didn't stop when our customers went off road. Speaking with 365, they came up with a great option that could provide assistance no matter where people ended up.
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