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Discover how technology-enabled roadside assistance can help automotive, insurance and fleet businesses deliver better customer experiences, improve visibility and keep drivers moving with scalable, branded roadside solutions.
Your customers expect to be looked after — and so do you. 365 Roadside Assistance is a fully customisable, technology-enabled roadside assistance service that keeps your customers moving and your brand looking its best.
From a single member through to a national fleet, every solution is built around your business, your brand standards and the outcomes that matter to you.
The best roadside assistance programs are the ones customers never have to think twice about. We partner with mid-sized to large organisations across Australia to deliver tailored solutions that reflect your brand, strengthen customer relationships and scale with your operations. Whether you're packaging roadside as a core product or a value-add, every engagement is customised to fit the way your business works.
Strengthen customer loyalty, add value at point-of-sale and deliver a seamless ownership experience your drivers will remember — all under your brand.
Differentiate your auto insurance product with an emergency roadside service that elevates policy value and meaningfully reduces claims friction for policyholders.
Fleet roadside assistance helps you achieve rapid dispatch, reliable uptime and actionable insight into your fleet's service history across tens of thousands of commercial vehicles. This reduces your downtime for each fleet vehicle, helping you get better value from your assets and increasing efficiency fleetwide.
Stay ahead of the EV curve with reliable roadside assistance specialists trained in handling the needs of battery-powered vehicles.
Give customers a compelling reason to return with a branded, 24-hour roadside assistance offer and customer retention strategies that slot naturally into your service proposition.
Keep every driver and vehicle operational around the clock with dependable coverage backed by a national provider network.
Unlock far more than a call centre and a support network. Through digital-first, human-centric roadside services, 365 Roadside Assistance supports premium brand alignment and long-term customer retention.
Our proprietary platform is purpose-built to integrate with your operations, giving your team the visibility, the tools and the data to manage your program with confidence.
See everything. Manage with confidence. Enjoy a single, consolidated view of your entire roadside program across head office and branch levels. Track member accounts and renewals, monitor total jobs and drill into vehicle analytics — all within a dedicated insights dashboard built around the metrics that matter to your business. Our insights will ultimately save you money as we identify areas for increasing mobility and negating the need for a call-out in the first place.
Deliver an experience worth remembering. Offer your customers a fully branded member portal and mobile app so they can request commercial roadside assistance, track providers in real time and feel genuinely supported when it matters most. It's the kind of seamless digital experience that builds trust and keeps customers coming back.
Stay front of mind at every touchpoint. Deliver end-to-end customer service that looks, feels and sounds like your brand. Built-in customer sentiment tracking, live transcription and engagement scoring give you the insight to continuously refine the experience and strengthen the relationship between your brand and your customers.
Connect without the complexity. Integrate securely with your existing infrastructure via APIs and a range of other methods. There's no heavy lifting required on your end — just clean, reliable data flow from day one that fits within the systems and processes you already have in place.
Hand off the complexity. Retain the control. Tap into core mechanical dispatch, a vast national provider network, after-hours support and structured retention and renewal programs. Our account management approach builds multilevel connections across your organisation, from senior executives through to operations, ensuring your program is supported at every level.
Semantic data analysis surfaces trends you might otherwise miss — like a spike in flat battery call-outs across a particular region or vehicle type — so you can act on insight rather than react to issues.
Hear from the fleet operators, insurers and automotive brands using 365 to protect their customers and grow their programs.
"We have partnered with 365 Assistance since 2018 and continue to grow that partnership as we expand the offering. 365 has always been responsive to our needs, they have market leading customer service that we expect, and their technology is second to none. The solutions 365 brings to the table keep us ahead of the curve when it comes to trends and market developments. We have great comfort in working with 365 and know that our customers are in great hands.”
Toyota Financial Services - National Product Manager
"365 Assistance is a valued partner to Volkswagen Group Australia. Their responsive and collaborative approach, combined with a strong focus on customer outcomes, has helped support and enhance the roadside assistance experience across our brands. We appreciate their commitment to continuous improvement and their willingness to work closely with us to meet evolving customer needs."
Volkswagen Group Australia - Head of Customer Care and Academy, Brand ambassador
The best roadside service programs are human at their core, powered by technology and built to grow with you. Whether you're looking to add genuine value to a motor insurance product, sharpen fleet dispatch or deepen automotive customer loyalty, 365 Roadside Assistance delivers a fully customised solution designed for the long term. Choose a partner who measures value in outcomes.
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Nationwide coverage · Fully customised solutions · No lock-in to generic models
